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I learned a lot from an experience I had with one of my referral sources in my practice. He was a podiatric surgeon who always called his patients after they got home from surgery, AND he would send them flowers. I saw many of his patients and they LOVED this…

The relationships you build with your patients are powerful. They are the basis of good word-of-mouth. You can say your practice is the best, but no one will listen until your patients start talking. How do you get your patients to start talking? Better than that, how do you get…

You are in the pain relief business. If you were to identify the pain that your physicians are experiencing when it comes to referring to physical therapy and knew how to promote your practice in a way that can take away the physician’s pain, you will get his referrals. This…

The Power of a Highlighter 1. New patient arrives. 2. The Receptionist gathers the forms that the patient needs to fill out. NOTE: You MUST have a line in your Financial Policy that the patient signs that says, “We reserve the right to charge $25.00 for a missed appointment without…

Your patients generally have a singular goal when coming to physical therapy – Pain Relief!  However, your POC most likely maps out more than just pain relief. How do you sell your POC to your patient? By presenting your 4-Phased Approach to Care during your initial eval. The 4 Phases…

With all of the technology that exists to make our lives easier and more efficient, it is very common for us to look for this kind of help. Sometimes efficiency and effectiveness can be two different things. Here is a low tech solution to getting a higher percentage of your…

The receptionist is responsible for setting the stage for the entire patient experience in the physical therapy practice from the first call to their very last appointment. This video shows you how.

Collecting a fee for last minute cancellations does not result in a lower cancellation rate. It can easy lead to a patient never coming back.

It is common to set an artificial ceiling of patients in a PT practice. The “brick” can prevent you from getting more physical therapy patients. You could be missing an opportunity to add clinical staff because your growth appears to be stagnated, when its growth is simply being held down.…

Patient compliance is what we refer to as sales in a PT practice. If you want to master this area, we can help. Once the patient’s pain in their wallet is greater than the pain in their back, the patient will secretly begin their discharge planning. Improving your sales in…