In this week’s episode you will learn:
- The TRUE value of your receptionist and how they are VITAL to recovering lost income
- How to get people to keep their appointment and achieve a high percentage of arrivals
- Where the POWER behind good schedule book control really comes from
- Why low arrival rate is almost NEVER the problem of the front desk
- What clinicians MUST say to their patients to get them to continue coming in and completing their plan of care
- How to “set the stage” so that the patient is very reluctant to cancel future appointments
- How you should approach “cancel or no-show fees” and whether you should use them or not
- What your receptionist should NEVER say when asked about your no-show policy
- What’s the WORST thing to do if a patient misses an appointment
Schedule an appointment with Shaun HERE!