Key Metrics to Keep at Reception

These are the key metrics to keep for the Receptionist that truly evaluates performance. Of [...]

Impact of Soft Cancellation Management

Soft cancellation management can be a serious issue. If you do not have 95% of [...]

How to Handle Patients Who Come in Late

A patient arriving late can wreck a schedule. Unfortunately, we usually get them straight back [...]

Staff Morale Booster: “Tell Me Some Good News!”

As a practice owner, you can get swamped with problem, problem, problem. This can happen [...]

Insurance Plans Do Not Enhance Outcomes

Recently, I delivered a practice management seminar in a client’s office. I saw something that [...]