Key Metrics to Keep at Reception
These are the key metrics to keep for the Receptionist that truly evaluates performance. Of [...]
Impact of Soft Cancellation Management
Soft cancellation management can be a serious issue. If you do not have 95% of [...]
How to Handle Patients Who Come in Late
A patient arriving late can wreck a schedule. Unfortunately, we usually get them straight back [...]
Staff Morale Booster: “Tell Me Some Good News!”
As a practice owner, you can get swamped with problem, problem, problem. This can happen [...]
Insurance Plans Do Not Enhance Outcomes
Recently, I delivered a practice management seminar in a client’s office. I saw something that [...]