Should I Ask for a Patient to Refer to Me?

The relationships you build with your patients are powerful. They are the basis of good [...]

Get Doctors to Refer to Physical Therapy

You are in the pain relief business. If you were to identify the pain that [...]

The Power of a Highlighter

The Power of a Highlighter 1. New patient arrives. 2. The Receptionist gathers the forms [...]

The 4-Phased Approach to Care

Your patients generally have a singular goal when coming to physical therapy – Pain Relief!  [...]

Schedule Book Control: When is Your Next Appointment?

With all of the technology that exists to make our lives easier and more efficient, [...]

Setting the Stage and Control at the Front Desk

The receptionist is responsible for setting the stage for the entire patient experience in the [...]

How to Use a Cancellation Policy Effectively

Collecting a fee for last minute cancellations does not result in a lower cancellation rate. [...]

How to Get More Physical Therapy Patients

It is common to set an artificial ceiling of patients in a PT practice. The [...]

Patient Compliance – It Should be Called Sales in a PT Practice

Patient compliance is what we refer to as sales in a PT practice. If you [...]

Dear Receptionist – These are Your Patients

Having the right receptionist can really put the practice on the map or quickly remove [...]