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JUST RELEASED! Get my latest guide to help you manage your practice better! You will learn: – Why many goals are never achieved – The fuel that will help you overcome ANY obstacles along the way – How to obliterate overwhelm when managing your practice – One of the most…

There are 8 areas in the billing and collections area where money can slip through the cracks. By following the patient account from the initial phone call and scheduled appointment to the account paid in full, you can easily see these 8 areas. If those 8 areas were statistically managed…

The 6 key areas to boom a practice are: 1. Effective promotion leading to new patient referrals from doctors. 2. Excellent Schedule Book Control 3. Case Management 4. Billing and Collections procedures 5. Getting referrals from current and past patients 6. Managing a productive and efficient staff When I go…

I had a patient named Lily. She was an elderly lady who came in with a bad hip and was using a cane to walk. After some time in treatment she began to walk without her cane and was extremely happy about this. I told her that now she has…

There are 4 reasons a doctor will pick one practice over another: 1. The doctor decides that if the PT practice get results they will refer. 2. Doctors determine results by listening to the patient. (so, control the narrative) 3. If a patient doesn’t complain on a follow-up visit, the…

Regarding referrals… From the moment you first meet the patient, he should be—in your mind—closed. You are already scheduling an appointment for his neighbor. It’s only logical for the patient to want to help, so why shouldn’t he close? When asking for the close, always assume the patient will agree. Your…

Here’s how I handled one of my tough patients: I looked at him and said, “So Bob, I need to ask you a very important question.” Bob asked, “What’s that?” “Do you envision that someday, somewhere in the future, you might actually get well?” He thought about it and said,…

“You’re all about the money!” Don’t you get a little tired of hearing that from your staff. If you have never heard a staff member say that, you most likely have underperforming personnel. We are in the healthcare business. In a shrinking reimbursement environment, how do you provide high quality…

Have you ever noticed how sometimes when patients comes back to see you, even after having been gone for years, they’ll pick up the conversation from where it ended on their last visit? They often remember a great deal about you and your life. This is because they have simply…

In this new webinar I’m going to cover what it takes to make an office thrive. In doing this, you have to ask yourself: How do you define “Quality Care”? When I am delivering a seminar, I will commonly ask the attendees to define quality care. The typical response requires…