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Schedule Book Control: When is Your Next Appointment?

With all of the technology that exists to make our lives easier and more efficient, [...]

Setting the Stage and Control at the Front Desk

The receptionist is responsible for setting the stage for the entire patient experience in the [...]

How to Use a Cancellation Policy Effectively

Collecting a fee for last minute cancellations does not result in a lower cancellation rate. [...]

How to Get More Physical Therapy Patients

It is common to set an artificial ceiling of patients in a PT practice. The [...]

Patient Compliance – It Should be Called Sales in a PT Practice

Patient compliance is what we refer to as sales in a PT practice. If you [...]

Dear Receptionist – These are Your Patients

Having the right receptionist can really put the practice on the map or quickly remove [...]

Key Metrics to Keep at Reception

These are the key metrics to keep for the Receptionist that truly evaluates performance. Of [...]

Impact of Soft Cancellation Management

Soft cancellation management can be a serious issue. If you do not have 95% of [...]

How to Handle Patients Who Come in Late

A patient arriving late can wreck a schedule. Unfortunately, we usually get them straight back [...]

Staff Morale Booster: “Tell Me Some Good News!”

As a practice owner, you can get swamped with problem, problem, problem. This can happen [...]