Author Archives: matt@uplift.marketing
Schedule Book Control: When is Your Next Appointment?
With all of the technology that exists to make our lives easier and more efficient, [...]
Setting the Stage and Control at the Front Desk
The receptionist is responsible for setting the stage for the entire patient experience in the [...]
How to Use a Cancellation Policy Effectively
Collecting a fee for last minute cancellations does not result in a lower cancellation rate. [...]
How to Get More Physical Therapy Patients
It is common to set an artificial ceiling of patients in a PT practice. The [...]
Patient Compliance – It Should be Called Sales in a PT Practice
Patient compliance is what we refer to as sales in a PT practice. If you [...]
Dear Receptionist – These are Your Patients
Having the right receptionist can really put the practice on the map or quickly remove [...]
Key Metrics to Keep at Reception
These are the key metrics to keep for the Receptionist that truly evaluates performance. Of [...]
Impact of Soft Cancellation Management
Soft cancellation management can be a serious issue. If you do not have 95% of [...]
How to Handle Patients Who Come in Late
A patient arriving late can wreck a schedule. Unfortunately, we usually get them straight back [...]
Staff Morale Booster: “Tell Me Some Good News!”
As a practice owner, you can get swamped with problem, problem, problem. This can happen [...]
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