Blog

How to Get Doctors to Like You

You are in the pain relief business. If you were to identify the pain that your physician are experiencing when it comes to referring to physical therapy and knew how to promote your practice in a way that can take away the physician’s pain, you will get his referrals. This…

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The Power of a Highlighter

The Power of a Highlighter 1. New patient arrives. 2. The Receptionist gathers the forms that the patient needs to fill out. NOTE: You MUST have a line in your Financial Policy that the patient signs that says, “We reserve the right to charge $25.00 for a missed appointment without…

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The 4-Phased Approach to Care

Your patients generally have a singular goal when coming to physical therapy – Pain Relief!  However, your POC most likely maps out more than just pain relief. How do you sell your POC to your patient? By presenting your 4-Phased Approach to Care during your initial eval. The 4 Phases…

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Schedule Book Control: When is Your Next Appointment?

With all of the technology that exists to make our lives easier and more efficient, it is very common for us to look for this kind of help. Sometimes efficiency and effectiveness can be two different things. Here is a low tech solution to getting a higher percentage of your…

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Setting the Stage and Control at the Front Desk

The receptionist is responsible for setting the stage for the entire patient experience in the physical therapy practice from the first call to their very last appointment. This video shows you how.

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How to Use a Cancellation Policy Effectively

Collecting a fee for last minute cancellations does not result in a lower cancellation rate. It can easy lead to a patient never coming back.

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Do You Have a Brick on Your Practice?

It is common to set an artificial ceiling of patients in a PT practice. The “brick” can hold down a practice. You could be missing an opportunity to add clinical staff because you growth appears to be stagnated, when its growth is simply being held down.

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Patient Compliance – It Should be Called Sales in a PT Practice

Patient compliance is what we refer to as sales in a PT practice. If you want to master this area, we can help. Once the patient’s pain in their wallet is greater than the pain in their back, the patient will secretly begin their discharge planning. Improving your sales in…

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Dear Receptionist – These are Your Patients

Having the right receptionist can really put the practice on the map or quickly remove from the map as well. Receptionists who are great at building patient relationships truly build value for your practice. Don’t tolerate mediocrity.

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Key Metrics to Keep at Reception

These are the key metrics to keep for the Receptionist that truly evaluates performance. Of course, there are others, but if these are not in a good range, it just may be time to find a new receptionist.  

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